A Taste of Italy Is a Pizza Business That Delivers

Essay

A Taste of Italy is a pizza business that delivers only. A Taste of Italy's business objectives are as follows:
1. To be profitable and grow
2. To manage its food inventory carefully (especially the cheese!)
3. To provide fast and courteous service
4. To have repeat customers
The following performance measures were developed:
5. Average unsold food at the end of the business day as a percentage of the total purchased that day
6. Growth in revenues per quarter and profit margin
7. Average customer wait time between order and delivery
8. Percentage of customers who have ordered before (All customers are identified by phone number.)
Match each of the above business objectives and performance measures with the four perspectives of the balanced scorecard. (Identify by placing the number or numbers next to the perspective; each number can be used only once.)
a. Financial Perspective ________________
b. Learning and Growth Perspective ________________
c. Internal Business Processes Perspective __________________
d. Customer Perspective _______________