Essay
Indicate whether each of the following statements is true or false.
For a manufacturing company,"quality" means producing products that conform to specifications.______
Companies incur internal failure costs to avoid producing nonconforming products.______
Voluntary costs refer to prevention and appraisal costs.______
Failure costs include appraisal and external failure costs.______
Managers of a company can often reduce failure costs by reducing appraisal costs.______
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