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    Exam 9: Achieving Operational Excellence and Customer Intimacy:
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    A ________ Is a Method of Interaction with a Customer
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A ________ Is a Method of Interaction with a Customer

Question 98

Question 98

Multiple Choice

A ________ is a method of interaction with a customer, such as telephone or customer service desk.


A) point of presence
B) touch point
C) sales point
D) client channel
E) supply chain

Correct Answer:

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