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  2. Topic
    Computing
  3. Study Set
    Managing the Information Technology Resource
  4. Exam
    Exam 13: Measuring, Reporting, and Controlling
  5. Question
    The "Access" Dimension of Service Quality Refers to the Approachability
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The "Access" Dimension of Service Quality Refers to the Approachability

Question 2

Question 2

True/False

The "access" dimension of service quality refers to the approachability and ease of contact and convenient hours and location.

Correct Answer:

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