Multiple Choice
Which of the following in the 10-step approach to developing measurements is the step that is most likely to be the most time-consuming part of the process?
A) Establish guidelines to measure if, and to what degree, critical success factors are met.
B) Obtaining a commitment of resources, time, and cooperation from senior business and IT management.
C) Develop a formal strategic plan, mission statements, and goals.
D) Perform a complete pilot with the participation of both IT and the business..
Correct Answer:
Verified
Correct Answer:
Verified
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Q16: Service level agreements should be used with
Q17: Percent of service level compliance is considered
Q18: Which of the following best describes the
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Q23: A characteristic of an effective service level
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