Multiple Choice
Each of the following is a service level agreement myth except:
A) SLAs will make users happy.
B) SLAs are necessary when outsourcing IT functions.
C) penalty clauses in a SLA will guarantee service levels.
D) service level agreements will result in higher service levels.
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Which of the following best describes the
Q9: _would be most interested in IT reports
Q10: _would be most interested in IT reports
Q11: User satisfaction survey results are considered a
Q12: The "competence" dimension of service quality refers
Q14: Sales revenue generated by IT initiatives is
Q15: Each of the following is a quantitative
Q16: Service level agreements should be used with
Q17: Percent of service level compliance is considered
Q18: Which of the following best describes the