Many Strategies Have Been Identified to Prevent or Decrease Stress

Multiple Choice

Many strategies have been identified to prevent or decrease stress and incivility in the work setting. What strategies would be helpful? Select all that apply.

A) Clarify expectations of how assignments are to be completed.
B) Hold the overall expectation that the work will be done.
C) Accept the staff member's apologies for poor performance.
D) Avoid being defensive.
E) Seek out the truth of situations.