A Customer of a Custom Furniture Maker Orders a Large

Multiple Choice

A customer of a custom furniture maker orders a large entertainment. After installation, the customer is not pleased because the color is slightly different than he was agreed to. The furniture maker will most likely make a:

A) nonprogrammed decision by following the companies refund policy.
B) programmed decision by using judgment to decide how to solve the problem.
C) nonprogrammed decision by using judgment to decide how to solve the problem.
D) programmed decision by following the company's refund policy.