In Developing a Knowledge Management System, Managers Want to Provide

Multiple Choice

In developing a knowledge management system, managers want to provide managers more with information on "who to go to" to solve a specific problem rather than describing the steps to solve a problem. They want to do this because most of their problems are too complex to rely on standard procedures. They are using a:

A) systems thinking approach.
B) learning organization approach to management.
C) personalization system of knowledge management.
D) codification system of knowledge management.