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A Finance Manager Observes That Return-On-Investment (ROI) Is Only 10

Question 67

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A finance manager observes that return-on-investment (ROI) is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the Action Research process?


A) Diagnosing the organization
B) Eliminating obstacles to change
C) Identifying obstacles to change
D) Selecting a strategy for change

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