Which of the Following Statements About Total Quality Management (TQM)

Multiple Choice

Which of the following statements about total quality management (TQM) is true?

A) TQM is an integrated organization-wide strategy for improving product and service quality.
B) TQM is a specific technique used to reposition a company's product so as to justify higher prices.
C) TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation.
D) TQM was developed and is monitored by the International Organization of Standards.
E) All of these statements about TQM are true.