As CEO of UPS, Michael Eskew Transformed the Company from a Package

Multiple Choice

As CEO of UPS, Michael Eskew transformed the company from a package delivery service to a logistics expert so it could serve as a traffic manager for corporate America. As a transformational manager, Eskew ______.

A) insisted his employees do the right thing
B) created opportunities for rewards
C) used intellectual stimulation to encourage his employees to take innovative approaches to problem solving
D) encouraged his employees to depend on information technology as the basis for decision-making
E) created heuristics to guide the transformation procedure