The First Step in the Change Management Plan Is to _____

Multiple Choice

The first step in the Change Management Plan is to _____, and entails defining the players and stakeholders involved in the change, their roles, and how they will interact with each other.

A) assess willingness, readiness, and ability to change
B) develop of adopt a strategy for change
C) implement the change management plan and track progress
D) evaluate experiences and develop lessons learned
E) define, develop and deploy the infrastructure