Wageman and Donnenfeld Distinguish Four Kinds of Interventions That Team

Multiple Choice

Wageman and Donnenfeld distinguish four kinds of interventions that team leaders and managers can use to improve the quality of conflict resolution processes.One of these interventions,task process coaching means:

A) a type of coaching that helps the team perform better via changes in effort,strategy,and talent,including developing team member skills or improving the team's communication system.
B) the involvement of very specific,structural changes to a group,which might include how the team's goal is defined,who is on the team,and nature and amount of resources allocated to the team,team rewards,and norms of conduct.
C) the direct intervention in a team to improve the quality of conflict the team is experiencing,including trust-building exercises,structured debates and appointing a devil's advocate.
D) individual-level training with the goal of making specific team members more tolerant,thoughtful,and capable when they disagree with others.