Table 7.1 Shue-Fan Is Surprised at the Amount of Motivational Energy Her

Multiple Choice

Table 7.1
Shue-Fan is surprised at the amount of motivational energy her recent "pep-talk" seems to have created in her staff. They seem to be very concerned about making her happy and making a good impression on her. As she ponders their reaction, she concludes that her emphasis on helping her employees develop their potential is really paying off. An employee approaches her and asks if their team could create a team T-shirt and wear it on casual dress day. Shue-Fan agrees. Finally, Shue-Fan decides the company ought to do more to recognize employee accomplishments, so she proposes a company-wide recognition/awards program.
-Refer to Table 7.1. Shue-Fan is surprised by the motivational element of:

A) arousal.
B) direction.
C) maintenance.
D) performance.