Leroy Is Trying to Get His Idea Through to the Operations

Multiple Choice

Leroy is trying to get his idea through to the operations director about TQM. He has talked to other floor supervisors and with the HR VP and takes one supervisor and the HR director in with him to talk with the OPS director. Leroy is selling his TQM idea up the organization by use of the technique of:

A) credibility.
B) responsibility.
C) coalition building.
D) congruence.