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Dan Won't Give in to John's Request for a New

Question 106

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Dan won't give in to John's request for a new office computer. He claims that it is a budgetary issue, but in reality, it is about Dan's anger at John for his comments at a meeting. The win-win solution in this case can be best accomplished by:


A) avoiding unreasonable offers.
B) seeking common ground.
C) uncovering the "real" issues.
D) narrowing the scope of issues considered.

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