Multiple Choice
If a firm makes products to order, _____________ is measured by the degree to which products are completed and shipped ___________.
A) quality / as ordered
B) delivery / on time
C) customer service / as promised
D) customer relations / within three days
E) customer service / within a week
Correct Answer:
Verified
Correct Answer:
Verified
Q16: When it comes to customer satisfaction customers
Q17: The quality of material can deteriorate between
Q18: Generally speaking, _ supplies are standard items
Q19: The quality-defining characteristics of products are those
Q20: _ is a concept that applies to
Q22: When planning to acquire materials, whether raw
Q23: _ are items that we expect to
Q24: s an element of customer service, on-time
Q25: Quality, in large part, is what people
Q26: The five basic functions of _ are