When a Resident's Family Complains That Their Mother Is Receiving

Multiple Choice

When a resident's family complains that their mother is receiving inferior care in the extended care facility, which action should the LPN/LVN charge nurse initially take?

A) Gently explain that Continuous Quality Improvement (CQI) would not permit giving inferior care.
B) Mention that the staff is overworked and would be glad for the family's assistance.
C) Ask the family to be specific and give examples of "inferior care" the mother has received.
D) Tell the family that their reaction is based on guilt because of their need to place their mother in an extended care facility.