Multiple Choice
Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher, who guaranteed that his students would learn to play the violin in the three-month course he offered. Which of the following service qualities are represented in this scenario?
A) Assurance
B) Intangibility
C) Sympathy
D) Empathy
Correct Answer:
Verified
Correct Answer:
Verified
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