Brett Runs a Lawn Care Service

True/False

Brett runs a lawn care service.Although he and his employees could service eight households in one day,he averages six yards per crewmember,per day.Brett recently restructured his work crew and provided each cutter with an incentive to acquire two new customers each month through customer referrals.As a recent business graduate,you tell him he's probably on the right track.
Companies now have to offer both high-quality products and good value,but also outstanding service at competitive prices.Through restructuring,owners/managers often give-up some of their authority and empower employees to make decisions that exceed customer's expectations.