Multiple Choice
Phil Chen, a project manager for Patterson Casting, Inc., has a direct telephone line where clients can reach him. Which of the following would be the most effective way for him to answer his calls?
A) Hello. Can I assist you?
B) Phil Chen speaking.
C) How may I assist you?
D) Hello. You have called Patterson Casting. Who are you?
E) Patterson Casting. Phil Chen speaking. May I help you?
Correct Answer:

Verified
Correct Answer:
Verified
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