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Which of the Following Sentences Would Be Most Likely to Convey

Question 62

Multiple Choice

Which of the following sentences would be most likely to convey the right tone in a claim message?


A) I cannot believe that you sent us a broken product!
B) I'm extremely disappointed with your subpar service.
C) I expected your company to be more professional in handling my order.
D) Please send us a replacement by January 1.
E) You got my order wrong, and want it to be replaced ASAP.

Correct Answer:

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