Ozqur Owns a Chain of Frozen Yogurt Shops

Multiple Choice

Ozqur owns a chain of frozen yogurt shops. After one of his employees had a particularly scary encounter with a patron, he writes a memo to his employees outlining the new procedure for dealing with difficult or threatening customers. This message is most likely a ______ message.

A) casual internal-operational
B) formal internal-operational
C) moderately formal internal-operational
D) formal external-operational
E) moderately formal external-operational