Standard Expressions of Politeness, Such as "Please," "Thank You," and "I'm

Multiple Choice

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

A) automatically make a message courteous.
B) do not always make the recipient feel understood and appreciated.
C) are necessary to make the recipient feel comfortable and understood.
D) often cause more harm than good.
E) are necessary to convey an author's feelings of goodwill.