If You Have a Negative Message to Deliver, What Should

Multiple Choice

If you have a negative message to deliver, what should you do?

A) Focus on what you can do.
B) Deliver the message quickly and bluntly to minimize pain.
C) Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands.
D) Avoid mentioning the negative news until the very last sentence of the message.
E) Avoid positive language, as it delivers a mixed message.