Multiple Choice
Clement, a customer service representative at Sarah's Supermart, has a tough time handling customers during his first week on the job. Carlo, Clement's colleague, guides him through this difficult period. Afterward, Clement writes Carlo an email to thank him warmly for his help. Carlo neither reacts nor replies. Carlo's behavior is an example of
A) negativity effect.
B) neutrality effect.
C) active incivility.
D) defusing.
E) constraint.
Correct Answer:
Verified
Correct Answer:
Verified
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