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When Samantha Was Asked to Inform a Colleague She Dislikes

Question 9

Multiple Choice

When Samantha was asked to inform a colleague she dislikes about a meeting, she waited until an hour before the meeting to email the information to the woman. What is this an example of?


A) maintaining formality
B) passive incivility
C) negativity effect
D) neutrality effect
E) active incivility

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