Multiple Choice
Which of the following is NOT one of the characteristics of effective service leadership according to Pernille Spiers-Lopez of IKEA?
A) being authentic and not afraid to face mistakes
B) self-examination
C) putting in extra hours beyond the 40 hour work week
D) personal values
E) trusting the people around, and being trusted
Correct Answer:

Verified
Correct Answer:
Verified
Q25: Top management must proactively evolve the focus
Q26: List the links in the Service-Profit Chain.
Q27: List one of Cirque Du Soleil's main
Q28: "Management by wandering" is an approach that
Q29: Describe Cirque Du Soleil's critical financial issue.
Q31: Cirque Du Soleil claims that they didn't
Q32: Describe the Service Science, Management and Engineering
Q33: _ in a business context involves continual
Q34: Which of the following is one of
Q35: What did Sam Walton, founder of Wal-Mart,