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    Exam 13: Complaint Handling and Service Recovery
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    On Average, What Percentage of Customers Complains When They Are
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On Average, What Percentage of Customers Complains When They Are

Question 32

Question 32

Multiple Choice

On average, what percentage of customers complains when they are unhappy with service?


A) 0 percent
B) 5-10 percent
C) 15-25 percent
D) 30-50 percent
E) 60-75 percent

Correct Answer:

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