Multiple Choice
Excellent service firms use all of the following to identify the best job candidates EXCEPT ____________.
A) observing behavior
B) conducting personality tests
C) interviewing applicants
D) viewing transcripts
E) providing applicants with realistic job previews
Correct Answer:

Verified
Correct Answer:
Verified
Q16: The "Cycle of Failure" includes all of
Q17: Training is most effective at reducing _.<br>A)person/role
Q18: Employee satisfaction is both necessary and sufficient
Q19: All employees are eager to be empowered.
Q20: The Ritz-Carlton uses personality profiles to select
Q22: Full-time workers perform better than part-time workers,
Q23: Service sabotage is classified as either covert
Q24: Interpersonal skills include visual communication, attentive listening,
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