Which of the Following Is NOT One of the Steps

Multiple Choice

Which of the following is NOT one of the steps in managing customers as partial employees?

A) Maintain a list of prospective customer "resumes."
B) Conduct a "job analysis" of customers' present roles in the business.
C) Proper education and training to ensure that customers are aware of how they are expected to perform.
D) Motivate customers by ensuring that they will be rewarded for performing well.
E) Regularly appraise customer performance.