Customers Being Turned Away or Having to Wait Is an Implication

Multiple Choice

Customers being turned away or having to wait is an implication of which aspect of services?

A) People may be a part of the service experience.
B) Intangible elements usually dominate value creation.
C) Services are often difficult to visualize and understand.
D) Customers may be involved in co-production.
E) Most services cannot be inventoried.