A Technical Repairperson Is Trying to Determine the Cause of a Recent

Multiple Choice

A technical repairperson is trying to determine the cause of a recent outage. The first step in the problem-solving is needed to repair the damage is for the repairperson to:

A) use trial-and-error to check for causes.
B) assess the situation by evaluating all relevant factors.
C) determine the efficacy of each solution used.
D) try out different approaches until one fixes the problem.