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A Quality Assurance Manager Is Interested in Determining the Likelihood

Question 31

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?


A) Personal
B) Judgmental
C) Subjective
D) Relative Frequency (Empirical)
E) Classical (Theoretical)

Correct Answer:

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