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Ben Works at a Local Hospital

Question 27

Multiple Choice

Ben works at a local hospital. Every day he takes the elevator to his office on the tenth floor. He has noticed that once he steps into the elevator, he looks straight ahead at the elevator door and does not make verbal or eye contact with others. This behavior is an example of __________.


A) institutionalization
B) social movement
C) path dependency
D) a social norm

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