A Researcher Is Asking Managers and Line Workers Questions Such

Multiple Choice

A researcher is asking managers and line workers questions such as what type of problems they experience, where they are most likely to experience them, who is responsible for them, and how the problems get resolved. Asking these what, where, who, when, why, and how questions to get a better understanding of his client's business decision-making situation is an example of using _____.

A) peeling techniques
B) iceberg technique
C) 80/20 techniques
D) interrogative techniques