Which Technique Is NOT Recommended When Explaining a Repair Procedure

Multiple Choice

Which technique is NOT recommended when explaining a repair procedure you are about to perform to a computer?

A) Limit the amount of technical information given to the customer to what they need to know.
B) Draw a diagram to explain the problem.
C) Use accepted industry terms to explain the problem and solution.
D) Stay focused on explaining the issue at hand.
E) Use an analogy to explain the process.