Joe Technician Walks into a Customerʹs Office

Multiple Choice

Joe Technician walks into a customerʹs office. Betty Fixerup had been there the day before and the computer still did not work. Joe tells the customer that Betty didnʹt go to the same school that he went to and didnʹt get much hands-on training, but that he would get things fixed. Of what trait is this an example?

A) Being proactive
B) Being reactive
C) Not accepting responsibility
D) Not having a good work ethic