A Teacher Calls the Helpdesk, "Hi, My Name Is Cheryl

Multiple Choice

A teacher calls the helpdesk, "Hi, my name is Cheryl Schmidt. My IP phone won't work. Can you help me?

A) "That Jim. He is always changing that Cisco CallManager server. This is probably because the server, DNS, the DHCP server, or the switch hasn't been configured for the proper VLAN. Let's start some good old-fashioned troubleshooting and get this problem resolved. "
B) "Let me try and solve the problem with you right now."
C) "Let me get some information from you so we can try to solve this problem."
D) "Now calm down, Ms. Schmidt. You know we techs have a lot of problems going on right now."