Which Three Suggestions Are Best for Dealing with Customers on the Phone

Multiple Choice

Which three suggestions are best for dealing with customers on the phone?

A) Avoid a condescending tone.
B) Speak louder than you would if they were in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they can't see, the results will be heard in your tone.
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they comply.
G) Avoid using technical acronyms.