Multiple Choice
Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?
A) Document findings, actions, and outcomes.
B) Test the theory to determine the cause.
C) Establish a theory of probably cause (question the obvious) .
D) Establish a plan of action to resolve the problem and implement the solution.
Correct Answer:
Verified
Correct Answer:
Verified
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