James,an HR Manager,is Currently Identifying the Specific Job Performance Skills

Multiple Choice

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

A) needs analysis
B) program evaluation
C) program implementation
D) instructional design
E) budget estimation