Which of the Following Portrays the Improved Product Development Benefit

Multiple Choice

Which of the following portrays the improved product development benefit of a CRM system?

A) learning how each customer defines product and service quality so that customized product,pricing,and services can be designed or developed collaboratively
B) Web-based interfaces that provide product information,sales status,support information,issue tracking,and so on
C) integrated information that removes information handoffs,speeding both sales and support processes.
D) improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster
E) tracking customer behavior over time that helps to identify future opportunities for product and service offerings