Kenya Was Tired After a Long Day at Work

Multiple Choice

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?

A) preoccupation
B) prejudgment
C) lack of effort
D) reacting emotionally to loaded language
E) not recognizing diverse listening styles