Mya,an Analyst for National Homeowners Insurance of Hartford Connecticut,has Been

Multiple Choice

Mya,an analyst for National Homeowners Insurance of Hartford Connecticut,has been assigned to look at radical changes to property damage claims.Currently,she is taking each step in the existing process and deleting it to see if that step really was needed (or was duplicated in other ways) .Which analysis technique is she using?

A) Activity based costing
B) Activity elimination
C) Forecasting analysis
D) Problem analysis
E) Root-cause analysis