Sesika Is a New Customer Service Agent at a Leading

Multiple Choice

Sesika is a new customer service agent at a leading computer service center.She usually spends a lot of time on her calls,trying to resolve the issues of every customer.During the course of a call with a customer,a technical snag caused disturbances in her audio device;thus,making it difficult for the customer to respond to her queries.The issue however remained unresolved.Which of the following is a primary reason for the non-resolution in this case?

A) The length of the call
B) The noise during the call
C) The inexperience of the customer service agent
D) The customer at the call