Complete the Following Using the Terms Listed

Multiple Choice

Complete the following using the terms listed.
-_____ allows a company to resume operations quickly and smoothly after a crisis while openly communicating with the public about what happened.

A) corporate culture
B) Management
C) organization
D) Top management
E) Departmentalization
F) Vision
G) delegation
H) matrix structure
I) span of management
J) controlling
K) decentralization
L) chain of command
M) SWOT analysis
N) Contingency planning
O) nonprogrammed decision
P) autocratic leaders
Q) Human skills
R) mission statement
S) competitive differentiation
T) Empowerment