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    Electronic Commerce
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    Exam 5: B2b E-Commerce
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    By Using the Internet and Automatic-Response Software Agents,GE Reduced the Cost
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By Using the Internet and Automatic-Response Software Agents,GE Reduced the Cost

Question 67

Question 67

Multiple Choice

By using the Internet and automatic-response software agents,GE reduced the cost of customer service calls from $5.00 per call when done by phone to ________ per electronically answered call.


A) $2.50
B) $1.00
C) $0.20
D) $0.05

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