UPS Carefully Measures the Routes and Routines of Its Drivers

Multiple Choice

UPS carefully measures the routes and routines of its drivers to establish the time expected for each delivery. When a delivery manifest is scanned as completed, the driver's time is registered in an electronic performance log that is closely monitored by supervisors. In this scenario, UPS uses __________.

A) historical comparisons
B) engineering comparisons
C) local comparisons
D) relative comparisons